Set Up Your CallPilot Mailbox
Please note: After you complete the setup of your CallPilot Mailbox, you must call ITS Communication at 815-753-0963 and inform the Service Specialist that you have completed the setup of your mailbox. Your phone will then be automatically be forwarded to your CallPilot Mailbox when your phone is busy or you are out of the office.
Once you have setup your mailbox, see the CallPilot Voicemail page for instructions on using your CallPilot Mailbox.
Before you log in to setup your CallPilot Mailbox, you should:
- Know your NIU phone number.
- Know your CallPilot Mailbox number, Usually the mailbox number is your NIU phone number (753-9999).
- Know you temporary CallPilot Mailbox password. Your temporary password is the same as your mailbox number, preceded by "44".
- Select a personal password (between 6 and 15 digits long).
- Prepare a script to use as your personal greeting.
Log in to your CallPilot Mailbox to change your password and setup your greetings.
- Dial the CallPilot Mailbox system access number, 753-7300,
- When you hear the prompt, "Mailbox", press #. (If accessing your CallPilot Mailbox from another phone, enter your 7-digit mailbox number, then press #).
- Then enter your temporary password and press #.
- To change your password, press 84.
- Enter your new personal password followed by #.
- Confirm your new personal password followed by #.
- Enter your old password again, followed by #. (The CallPilot Mailbox system will confirm your password has been changed).
Setup your Personal Verification (mailbox identifier)
- Press 829. You will hear, "There is no name for personal verification of Mailbox number____."
- Press 5 to record or re-record your Personal Verification, then press #. (Personal Verification may be your name, your department, or whatever identifier is associated with the phone number. The system will play back the name verification). Personal verification is used in greetings, outgoing messages and in name dialing, so please don't forget to do this!
Record your greeting
CallPilot Mail provides you with the potential to record two greetings; callers outside the NIU telephone community hear the external greeting and callers within the NIU telephone community hear the internal greeting. However, if you wish to record one greeting for ALL callers, use the external greeting.
- Press 82.
- Press 1 to record your external greeting (or press 2 to record your internal greeting).
- Press 5 to get the tone which is your prompt to begin recording.
- Press # to end recording. (Press 2 to replay, or press 5 to re-record).
- To exit, press 4.
- To log off, press 83.
Don't forget!
You must call 815-753-0963 and inform the Service Specialist that you have set up your CallPilot Mailbox. ITS Communication will direct your callers to the CallPilot Mailbox when your phone is busy or you are out of the office.
