Northern Illinois University

Information Technology Services

Support for Students

New for Summer 2009

Blackboard Academic Suite Upgraded to Release 8.0.375.9

If your course instructor deploys a test timer, it now appears in a yellow area to the right of the exam questions, instead of the browser status area.

Blackboard 8 has an updated display for My Grades which is tied to the new Grade Center.

Your instructor now has the option to employ new self and peer assessment features.

New Tools

  • Blackboard Sync for Facebook and iPhone integration.
  • Wimba Pronto, an Instant Messaging client that can automatically populate a contact list with your courses and classmates' names.

New for Spring 2009

Accessing electronic reserve materials (eReserves) in Blackboard

If your instructor has set up electronic reserve materials for one of your Blackboard courses, you can access them in the following way.

  1. Log into Blackboard
  2. Click on the course link in your course list that has an electronic reserve reading assignment.
  3. Click on the eReserves link on the left navigation area. This will open a new web page or tab to the library reserve readings page for the course. On that page are links to the readings in PDF format and possibly some direct links to online material outside of the library or in library databases.

Report any broken links to Sherry Patterson (spatters@niu.edu or 815-753-0163) to be fixed.

Accessing eReserve materials with a direct link

If your instructor has assigned electronic reserve materials but is not using the Blackboard course component, your instructor will have a direct web address (URL) to send you that will allow access to the materials. If you double-click on the URL in your e-mail, you will be asked to enter authentication credentials (unless you are already logged into Blackboard with the same browser) before the readings page will open for you. You will be asked for Username and Password. Use your z-id and the password you use to log into Blackboard. If you have problems, contact the ITS Helpdesk.

Blackboard Issues

  • Vista - At this time, Blackboard Inc. works with Internet Explorer 7 and Windows Vista for use with Blackboard 8.0. Keep your Vista operating system up to date to avoid problems.
  • Browsers -  Firefox 1.5 is not supported for Blackboard 8.0 and above. It is recommended that Firefox 1.5 users upgrade to Firefox 3.0 to access the latest security patches and Mozilla support.

    Internet Service Provider (ISP) browsers do not work with Blackboard. Access the Internet through your ISP, e.g. AOL, MSN, AT&T, etc. Minimize the ISP browser after you reach the Internet, open Internet Explorer (IE), and use IE to access Blackboard.

  • Visual Textbox Editor - If the Visual Textbox editor does not appear, switch to the plain text box editor by clicking on Personal Information > Set Visual Text Box Editor Options > Set Availability to Unavailable.

  • Java - Blackboard Virtual Classroom does not support Java 1.6 at this time, except under Windows Vista. Non-Vista users may need to use Java 1.5 to access the Virtual Classroom feature.

What You Need to Use Blackboard

Using Blackboard

Top Frequently Asked Questions

Click here to go to the full list of Blackboard Questions & Answers.


What is Blackboard?

Blackboard is course management software. Blackboard courses are accessed using a web browser.

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Where do I log into Blackboard?

The web address for Blackboard at NIU is http://webcourses.niu.edu . You need your student Z-ID and password to log into Blackboard.

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What is my Blackboard ID?

Your Z-ID is your AccountID for computer access at NIU including Blackboard access. Your Z-ID is permanent. If you forget your Z-ID, go to www.logonid.niu.edu . Click on "Look up Your Z-ID/AccountID." Enter your last name and click Next.  You'll see your Z-ID under User Object.

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What is my Blackboard ID?

Your Blackboard ID is the same as your student Z-ID. Your Z-ID is permanent. If you forget your Z-ID, go to www.logonid.niu.edu . Click on "Look up Your Z-ID/AccountID" and then scroll down to the Last Name Field. Enter your last name and click Next.  You'll see your Z-ID under User Object. 

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What is my Blackboard password?

Your Novell network password is also your Blackboard password. Your initial password is your birthdate in the form of YYYYMMDD.  This initial password is temporary and must be reset at password.niu.edu .

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How do I change my password?

You can change your password online at password.niu.edu or by calling 815-753-8100.

Set up your verification questions at password.niu.edu so you can reset your password yourself if you forget it or when it expires. Passwords must be eight characters long and contain a mixture of lowercase letters and numbers.

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What is the best Internet browser to use with Blackboard?

Firefox 2 and 3.0 running under Windows XP, Vista, or Mac OS X 10.4 have been certified for use with Blackboard Academic Suite Release 8.0.

Internet Explorer 7 and 8 running under Windows XP are considered compatible (but not certified) with Blackboard 8.0.  IE 7 running under Vista has been certified for use with Blackboard 8.0. IE 8 running under Vista is considered compatible.

Safari 2 and 3 running under Mac OS X 10.5 have been certified for use with Blackboard 8.0.

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Can't view an attached document submitted to a Blackboard discussion board, drop box or as an assignment

If you have submitted an attached document to a Blackboard discussion board, drop box or assignment and can't view it. Also, when you click on the link, you get a HTTP 404 error.

The problem is probably due to using a "#" sign in the attachment file name. Blackboard interprets the "#" sign as HTML code and is unable to display the attached file. Rename your file then resubmit the post, drop box item or assignment.

What settings does my browser need to properly access Blackboard?

Required browser settings for logging into Blackboard include the following:

  1. Accept all cookies
  2. Security Level set at Medium
  3. Enable JavaScript

In Internet Explorer, reset these settings by clicking on Tools in the menu bar at the top of your browser. Click on Internet Options and find and reset these features under the Security tab, Custom Level button.

If your instructor is using the Blackboard Virtual Classroom, your browser needs to have Java enabled. The plug-in can be downloaded from the page that appears when a user joins a Collaboration Session, or at http://java.sun.com/products/plugin/index.html. Blackboard recommends using version 1.5 of the Java 2 Runtime Environment for Windows XP. The Collaboration Tools may not work properly with the newer version 1.6, except under Windows Vista.

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How do I change my personal information in Blackboard?

Only your First Name can be changed. To edit or add your First Name, click on Personal Information in the Tools box. Click on Edit Personal Information. Click Submit, then click OK twice to complete the edit of your personal information.

Your e-mail address can not be altered. Blackboard uses your NIU e-mail address, which starts with your Z-ID; for example, z999999@students.niu.edu. This helps insure secure and proper delivery of e-mail communications among Blackboard instructors and students.

Student addresses and phone numbers do not appear in Blackboard's User Directory.

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What are the guidelines for taking quizzes in Blackboard?

  • Before starting a quiz on Blackboard:
    • Do not take the quiz until you are ready.
    • Close down other programs running on the computer. Avoid distraction; you should focus only on the quiz until it is finished.
    • Do not wait until the last second to take the quiz. If something goes wrong there won't be enough time resolve the issue and allow you to take the test.
    • If possible, use one of the certified browsers to take the quiz. Other browsers can cause problems.
    • If you are working on a dial-up connection, make sure your ISP time-out settings are set to the maximum allowed time.
    • Do not resize or refresh your screen after loading the quiz. Make sure it is the size you want before going into the quiz. Most browsers refresh the page when you resize the screen. This means it will try to reload the quiz.
  • While loading and taking the quiz:
    • When entering the quiz, only click the link once. Sometimes it takes a while to load the quiz (give it at least a full minute). If, after clicking once, nothing happens for a while, then contact the proctor or e-mail your instructor immediately. Do not keep clicking. If you click twice, then you will get a message saying you already took the quiz and you will not be able to get in again (unless the instructor has allowed for multiple attempts).
    • Do not use the back and forward buttons on the Internet browser to move to and from the quiz; instead use the arrow keys to navigate. If the test allows it and you do move backward through a quiz that includes essay or short answer questions, be sure to check that your answer has not disappeared from a text box when you move forward again.
    • Blackboard is case sensitive, so if the instructor has used "physics" as the question answer and you put down "Physics", you have entered a correct response, but Blackboard will score it as incorrect. You instructor should aware of this and may give you credit for writing an answer in upper case or misspelling the answer by mistake. Consult your instructor when you suspect Blackboard failed to credit a correct answer.
    • Do not click on the button to submit the quiz until you are either done or have run out of time. Do click Submit when you are done.

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For assistance, contact the ITS Helpdesk.