Students in Northern Illinois University’s residence halls, including Northern View Community, are assigned an authorization code. This code may be used in the student’s own room or any room in the residence hall system. It may also be used at the lobby phones in the residence halls and at house phones located in various buildings around campus including Holmes Student Center and Founders Library.
Since the code is “portable,” students must keep it confidential. Lost or stolen codes must be reported to 753-8100 (the ITS Helpdesk). If you call after hours, press 2 to leave a message for a callback. If a student forgets the code, it can be accessed by going to phonehome.niu.edu. Log on with your AccountID (Z-ID) and password.
| NIU Emergency Services | 911 |
| NIU Non-Emergency Services | 753-1212 |
| Customer Assistance | |
| - Telephone Repair - Billing Questions - Dialing, Feature, and VoiceMail Information |
753-8100 753-0963 go.et.niu.edu/reshallphones |
| Local Calls | |
| - NIUCampus | Dial 7-digit number |
| - Local Area (DeKalb, Sycamore, Creston, Genoa, Hinckley, Kirkland, Malta, Maple Park, Shabbona, and Waterman) | Dial 1 + 10-digit number + authorization code |
| Directory Assistance | |
| - NIU | 0# |
| - DeKalb/Sycamore | 1411 + authorization code |
| - All Other Areas | 1 + Area Code + 555-1212 + authorization code |
| Long Distance Calls | |
| - All Areas | Dial 1 + Area Code + 7-digits + authorization code |
| - International | 011 + Country Code + City Code + Local Number + authorization code |
| 800/888/877/866 Calls | |
| - Toll Free | Dial 1 +(10-digit number) + authorization code |
| Credit Card/Phone Card/Collect/Operator Assisted Calls | |
| - Domestic | 0 + Area Code + 7 - digit number |
| - International | 01 + Country Code + City Code + Local Number |
Telephone bills for students are available online. To access your bill, go to phonehome.niu.edu. At the AccountID prompt, enter your Z-ID (see AccountID (Z-ID) and Password. For your password, enter your AccountID (Z-ID) password provided to you when you moved into the residence halls. You can print your bill if you are in a location with a printer. The bill is paid at the Bursar’s office as usual. You can also price calls on this site.
Long distance and operator services for calls placed from university telephones are carried by Verizon. Consumers have a right to know how to access their preferred interstate carrier. Contact your preferred carrier for access information.
Customers can direct inquiries to:
FCC Enforcement Division
CCB, Mail Stop 1600A2
Washington, DC 20554
Maestro Phone
With the exception of Northern View Community, a Maestro phone is provided. Please see the graphic below for information about that phone.
Cordless Phone
Residents at Northern View Community and all residence hall staff members are provided with a cordless phone.
Options include Language, Time & Date, Ring Tone/Volume, Timer, Contrast, Clear Message Waiting, Area Code, and Callers List. Slide the panel with the NIUTEL logo to the right to reveal the OPTIONS key. Press the OPTIONS key. To move through the list, use the right or left arrow keys, or press the number for the option desired. To change an option, follow the instructions on the display.
Press this button to access or exit the Callers List. The Callers List logs the last 25 incoming calls. Use the Star (*) key to move through the list.
Dials the number shown on the display.
Places the call on hold.
This key is not programmed to function at this time.
Use Save and Shift to save frequently called numbers on the Memory Keys numbered in blue, 1-4. To store a number, press the SAVE key, then the SHIFT key and the desired memory key. Enter the number and the name you wish to store. Press the SAVE key again. To use the Memory keys, press SHIFT and the memory key where the desired number is stored.
Calls back the last number that called you. To activate, lift the receiver and wait for dialtone. Then press the CALL RETURN key.
Redials a number for you and lets you know when the line is free. To activate, lift the receiver and wait for dialtone. Press the REPEAT DIAL button. If the line is busy, follow the recorded instructions. A Distinctive Ring will notify you when the line is free.
A tone alerts you to another incoming call from off campus. It will also be shown on the display. When you hear the tone, press the FLASH button to put your first call on hold and take the second call. Press the FLASH button to switch between calls.
Talk to two people in two other locations at the same time. To set up a 3-WAY CALL, dial the first number. After your party answers, press the 3-WAY CALL button. When you hear the dialtone, dial the second number. Your first call is now on hold. When the second call answers, press the 3-WAY CALL button again to connect all three. Press the 3-WAY CALL button twice to disconnect the second call if that person doesn’t answer. You will return to the first call.
To program the Messages button, press the SAVE button, then press MESSAGES. Use the keypad to enter your voicemail access number, and press SAVE button again. When you have messages, simply obtain dialtone and press the MESSAGES button. Continue by following the voice prompts.